We need direct care services. Where do we go for help?

It’s a big step to acknowledge the need for care and accept help for you or your person. It doesn’t mean you’re a failure. It means that you’re prioritizing safety and well-being by getting the care you need. As the care partner, you’re caring for your person by getting the respite you need to keep going.

There are different types of care to consider, such as home care, adult day care, and residential settings like care homes. Click the other FAQ titles to learn more about the difference.

You can call senior care agencies directly to learn more about their services and arrange care for your person. If this seems daunting, it can be helpful to call for guidance. Here’s a few places to get started:

• CareSift

  CareSift offers a free service to patients and families by providing real, caring, local experts to assist with finding care that meets your needs. Contact them for a free consultation at (808) 400-9922, email info@caresift.com, or visit the website https://caresift.com/.

• The Aging and Disability Resource Center (ADRC)

  ADRC helps older adults, individuals with disabilities, and family caregivers find options for long term supports and services available to them in the State of Hawai‘i. There is a local ADRC in every county. This phone number will direct your call based on the county you are calling from. Call: (808) 643-ADRC (808-643-2372) or TTY (808) 643-0889

Med-QUEST

If you or your person has Med-QUEST, they can assign a health coordinator or service coordinator to assist with navigating care. Call your QUEST integration health plan today and request a health coordinator to be assigned to your care.

• AlohaCare Service Coordinator Info
  • Call (808) 973-0712 (Oahu) or toll-free at 1-877-973-0712. TTY users call 1-877-447-5990
• HMSA Health Coordination Info
  • Call (808) 948-6997 or 1 (844) 223-9856.
• Kaiser Health Coordinator Info
  • Call: 808-432-5330 or toll-free at 1-800-651-2237. TTY users call 1-877-447-5990 (for the hearing/speech impaired)
  • Email your Service Coordinator through kp.org.
• Ohana Health Plan Service Coordination Program
  • Call toll-free at 1-888-846-4262 (TTY: 711)
• UnitedHealthcare Community Plan QUEST Program Info
  • Call 1-888-980-8728 (TTY users 711)